We do not stock everything on our web site. If what you are looking for is not in stock, we will get it for you from our supplier. In many cases it is shipped directly to you from our supplier. To know what is special order there should be a button stating special order at the top of the page.
Special order items cannot be cancelled and are not returnable with the exception of damaged product noted at the time of delivery and filing a damage claim to the carrier. please refer to our returns and exchanges policy for more details.
Because Special orders are shipped by others, please expect one to three business days for order processing prior to shipping by the third party. Therefore AT&S cannot gaurantee expedited shipping of Special Orders, and will not be liable for delays.
Refused merchandise at time of delivery will incur all freight charges in addition to the applicable restocking fee.
Most special orders are completed in three to five weeks, however custom tile could take longer, usually eight to ten weeks.