Shipping Policies

UPS Shipping costs are calculated automatically by our system according to the weight and shipping address destination. Shipping costs are not included on the product prices listed on the Site.

If an address is submitted incorrectly, or the address is changed during the transit of package(s), or for any reason there are additional charges made by the freight or shipping company, the additional charge will be charged to customer.    

Orders with more than 6 boxes or more than 120 lbs may ship via a Freight company.  Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer.  Artistic Tile and Stone reserves the right to charge your account for charges made above the paid shipping on order.

Free Shipping Terms

You will receive FREE Shipping on any order that the total retail items exceeds $1,000 with the following restrictions:

  • Only for orders placed through our Online Store.
  • Applies only to items that specifically state Free Shipping.
  • Next day, 3rd day, etc. will be an extra charge.
  • Any tax included in the total.
  • Weight of the product makes free shipping economically unfeasable.
  • Discounted items included in the total will have shipping charges added.
  • Sale or Closeout items will have shipping charges included.
  • Items fulfilled by a third-party seller may not be eligible.
  • Applies to U.S. delivery addresses in the 50 states only, does not include APO Box.
  • Some special product, order, or handling fees may still apply.
  • You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $1,000.
  • We reserve the right to change or discontinue FREE Shipping at any time.

Delivery Times and Shipping

Artistic Tile and Stone attempts to ship within 2 business days, unless product is not on stock. Orders placed on weekends or holidays are shipped within the next two following business days. Holidays will delay delivery of items.

All orders will be shipped via UPS (United Postal Service) or freight company depending on the package's dimensions and destination. Unless, you specify another carrier, and arrange the pick up.

UPS Time in Transit

UPS Ground service time-in-transit to deliver your order from Artistic Tile and Stone, after your order has been processed and shipped from our San Carlos, California facility.