mike g.
Redwood City, CA

1/16/2012

We recently purchased our tile at Artistic Tile and Stone. Some problems came up with the grout color after installation by OUR contractor. I was not getting straight answers from the contractor and went back to Artistic Tile for some help. The store manager talked about possible causes and actually came to my house to take a look. He was very experienced and knowledgeable and we reviewed the possible causes for my problem. I appreciate someone who cares about their customers problems and is willing to go out of their way to help. I think this speaks volumes of the service customers can expect from this company.

Pam F.
Palo Alto, CA

1/8/2012

I was extremely pleased with every aspect of their service, from browsing through the store with a myriad of questions being answered, taking home tile after tile, shown slab after slab of marble and finally through my purchase. They were always there to help me. I highly recommend them.

marie p.
Burlingame, CA

11/10/2011

What a beautiful showroom! My husband and I are remodeling our bathroom and just ordered all our tile from Artistic. We were greeted and helped by Cynthia; very pleased with her knowledge about measurements and design....We will certainly return for any future tile projects that may come up.

Dan F.
Redwood City, CA

11/7/2011

We had Cynthia design a fireplace surround and it turned out really sharp! We received many compliments from friends and one of our neighbors redid thier fireplace using Artistic. We also redid our kitchen, which Cynthia designed the tile layout.It was a home run!
We liked Artistic's incredible displays, the great design service and the higher end and higher quality tile. A friend in eastbay could not get their master bath design problems resolved. I referred them to Cynthia and she stayed open late to help them out. They love thier new bath!

A.L. L.
San Carlos, CA

10/26/2011

I walked in to Artistic Tile with a piece of tile about to launch into a saga about going to 3 different places already and receiving 3 different answers about what kind it was and where to get it. I waited a few minutes while the woman at the desk finished with another client but as soon as she looked at the tile, she immediately identified it, told me the history of it and how I can order it. It was a special order and I did have to pay shipping but considering the weight of them, I wasn't too surprised. When my tiles arrived I received a phone call immediately and even though I missed the warehouse hours, they dug them up and left them at the front counter for me. Great, easy experience. Since I couldn't find the product anywhere else, I have no idea if it was more expensive but sometimes, convenience and saving time is worth it!

Cindy L.
Leesburg, VA

9/12/2011

I found Artistic Tile & Stone over the internet. Their price on the tile I wanted was cheaper than any other. The tile came in less than a week. The only problem is that I didn't order enough. I just called Dave and Cynthia up and they arranged the next shipment to be sent - in time for my contractor to finish our bathroom remodel. Thanks for your assistance.

Emma F.
Redwood City, CA

8/25/2011

My tile installer recommended this place and I'm glad he did. The selection is extraordinary, but, at least in my experience, it was the service and follow-through that earns them 4 stars in my "book". Dave was very helpful and informative, then checked availability with the supplier by phone. This was Friday. Tile was to be delivered the following week on Wednesday. Unfortunately, the supplier's inventory process seems in need of updating and I got a call from Dave on Monday that the tile I chose was not available after all. Another trip to the store to choose an alternate, but this time he said he would get it in as a special order. To my surprise, they got the new tile in only late by one day, as promised, and I got a call to confirm the tile had arrived. It was easy to make arrangements to have my installer pick up the tile.
By the way, as instructed by the installer, I asked if they could extend to me the contractor's usual 10% discount and I got it without any hesitation on their part. I value businesses that treat their customer's with this kind of care. Even though mine was a relatively small order (for a fireplace), they treated me as if I were ordering far more. Good business strategy on their part since I'm likely to go back here and recommend them to others.

Harry S.
San Mateo, CA

6/2/2011

It was a good experience working with the owner, Cynthia. She was kind and very attentive in helping us with our kitchen and bathrooms remodeling project. She was creative, artistic, and patient throughout the design process to ensure that we are happy with the design and within budget. When unexpected problems occurred, Cynthia was always available and resourceful by going the extra mile to find the solution to help us complete the project in a timely manner. Overall, we were happy with Cynthia's work and service. We will definitely go back to her for future projects.

Michelle G.
San Mateo, CA

10/20/2010

I had a very good experience here with Jennifer. I just remodeled my shower (with tile purchased at Home Depot) and was disappointed to learn the tile manufacturer stopped making the matching floor tiles. What a mess! I took a sample of my tiles to Artistic Tile and Jennifer quickly brought me 3 different floor tiles, any of which would have coordinated nicely with my discontinued wall tile. They have an unbelievable selection of tile. I came on a week day and did not have an appointment and had to wait about 5 or 10 minutes for some help. She let me take all 3 samples home with me (unlike Home Depot, which charges you). I would definitely recommend this place!

B H.
Redwood City, CA

8/14/2010

For installation of our tile, I went with Tapia Tile & Marble Co. (Eligio Tapia, 650-364-8038 or 650-520-6306, eligio.tapia@sbcglobal...). Rates are quite reasonable compared other firms I checked. But still, you should expect to pay about $9-12 per square foot for a floor tile installation job. Eligio may be willing to negotiate if you drive a hard bargain. His guys are very detail-oriented, and they spend a lot of time making sure that the tiles are all completely flat and true. The job they did for us included picking up the tiles from the tile store (which weighed more than 1000 pounds), covering our existing floors to prevent damage due to worker traffic, demo and removal of the existing tile (produces a lot of dust that goes everywhere.... even with installation of plastic shrouds around the work area), demo and removal of the floor moulding, moving appliances out of the kitchen, installing hardi-backer flooring under-layment, installing the tiles, grouting & sealing, installation of new floor moulding (provided by us), and re-installation of the kitchen appliances. They did a great job and cleaned up the work areas after they were done. Eligio and his team arrived promptly at 8AM every morning without delay. One of his guys, "Jesse", was particularly detail-oriented and was easy to work with. He took and implemented suggestions from us, and made sure that we were completely satisfied with the work. We are very tough customers, and are 'nit-picky' (to the extreme) about just about everything. It didn't matter, Eligio addressed all our concerns and special needs without complaint. He is a "the customer is always right" kind of guy. However, do be prepared to pay a bit more than originally negotiated if your requests require special additional work. The pricing on the additional work we needed was very fair.

We got our tiles from Artistic Tile and Stone (San Carlos, 650-631-8453). Eligio and Artistic appeared to work seamlessly together on our job. My first suggestion is to order much more tile than the suggested 10% extra, if your tile is likely to have much color variation in its manufacture. That way you can pick and choose the "good" tiles for installation, leaving the "bad" ones as extra leftovers to be stored in the garage. My second suggestion is to be very careful when selecting the color of your grout. The grout should be relatively colorless when compared to the dominant color of the tiles. Check it first by having Eligio's team pour some of the dry grout powder into the gaps between the tiles in a small section of the floor ahead of time, so you get a feeling for what the final grouting will look like. In our case, we had selected a grout that appeared to be a dark rich brown when viewed alone. But when that grout was put down between the tiles (the tiles already had a bit of a reddish-brown appearance), the "red" in the brown grout color made the entire floor look shockingly red. We had all the grout from all the floors removed and replaced with grout that was much more neutral in color. What a difference. This was a big job and a major change to the scope of the work, but Eligio's team took it all in stride and adapted to our needs. FIVE STARS!

edytha R.
Novato, CA

4/7/2010

After 8 years, I needed some help with tile "know-how". I remembered Cynthia, one of the owners of Artistic Tile and stone. I called, she remembered me, and spent several minutes of her after hours time helping me with very high level product information that helped me to select an appropriate contractor, even though I am now outside her direct business area. (They sell stone everywhere, of course. I just didn't know that when I ordered mine, outside the SF Bay Area.) This is the kind of after-market care that is very hard to find. Thank you, Artistic tile & Stone, San Carlos, CA--for being there. Edytha R.

catherine r.
Moss Beach, CA

12/8/2009

I would like to let people know of the FANTASTIC service I received at Artistic Stone. Their salesperson Jennifer Pfaff was incredibly helpful. I came in needing help for 2 bathrooms and a kitchen. Something that had me stressed out for months. She handled the projects simply and enjoyably. She is extremely creative and talented in her field. Was nice to go to a tile store and have such professional help in deciding something as personal as our home. Would highly recommend anyone to visit their showroom. But if you want excellent help ask for Jennifer.

Camille W.
San Mateo, CA

11/18/2009

Working with Jennifer was great! She has a calm and non-pushy approach. She really worked closely with us to understand our differing tastes and found some great modern/transitional options that really worked for us!
Also, when the first back of tile came it, the colors were off. Jennifer was wonderful in getting it returned and getting us exactly what worked for our space!

Jan L.
Belmont, CA

10/14/2009

Artistic Tile & Stone has an amazing showroom with the most beautiful selection of tile I've seen anywhere. The customer service was fantastic. Daniel Garcia helped me find everything I needed for my kitchen project. He spent a lot of time showing me products, answering questions, making suggestions, and getting prices for me. My experience at Artistic Tile exceeded my expectations, and I would highly recommend them to anyone who is looking for tile. Several times when Daniel went to get prices for me, other people also asked if I needed help. I suspect that anyone who complained about poor customer service in their review went to Artistic Tile on a Saturday. Go on a week day instead, and you will quickly get all the assistance you need. Any time I need tile, this is the place I'll go!

Tim P.
San Francisco, CA

10/11/2009

I have worked in the Los Angeles area for over 15 years and have been working with my partner who has been doing interior design work for over 40 years. We arrived to the San Francisco area knowing no one. We were giving the name of Artistic Tile & Stone, by a reliable source. We arrived in the showroom and began looking for the unique Italian Tile we needed to begin our project, as we continued to just browse around the store, we were approached by a wonderful person who introduced herself as Jennifer, we explained our reason for our visit, by us being new to the area and knowing no one, Jennifer took it upon herself to introduce us to the manager of the store, Cynthia, who made us feel comfortable and ask us several questions that help both us and them to select the proper amount of product and the time frame needed to receive and complete our project. As the project continued, we ran into conflicts due to our contractors who totally miss cut and took complete advantage of our time and product usage. We ran short on several tile products and had to order and receive product the fastest way possible. Artistic Tile worked hand in hand with us and spoke with the suppliers and shippers who were in Florida by the way, this was very important to have Artistic Tile just handle this and provide tracking numbers and Jennifer kept me informed on the progress of the tile as it made it's way across the country. During this time, I would call the office and yes, they are busy, but I always received outstanding customer service and if I left a message I always received a call back, always. During our involvement with Artistic Tile, and we will continue to work with them on every other project, we have received professional and courteous help from everyone from Norine, who always ask for a accurate return phone number for a call back, the gentleman in the warehouse, and the entire staff, who all take pride in providing customers with the best possible service ever, and yes, we saw most of Artistic Tile clients are professional contractors, (because they know were to go) we as regular people who just want honest and courteous help have found our tile company in Northern California for life. Artistic Tile & Stone continue to Rock and Keep up the Great Work.

Suzanne P.
Redwood City, CA

5/27/2009

After visiting MANY tile stores, this is our favorite. It has a wide selection of beautiful tile and stone. My husband and I used Artistic Tile when we remodeled our kitchen in "07" and again in our "just finished" bathroom. Both times we were assisted by Dave who helped us tremendously with our design. He is not pushy and is the first to get creative if the budget is getting a little too stretched. We are truly happy customers which (I'm sure ) will be back again.

Michael D.
Redwood City, CA

4/26/2009

I have had the opportunity to do business with Artistic on two occasions. In both cases, I was extraordinarily pleased with my transactions. Cynthia and her staff took the time to ask me what my needs were, how we could work with in my budget, and what I could expect during the process. The showroom had everything you could want in terms of selection and the process from ordering, to delivery, to installation was smooth and professional. If you want to improve you home and do it painlessly, visit Artistic Tile. You will be glad you did

Josh D.
San Carlos, CA

4/13/2009

Artistic Tile is a fantastic place to purchase your tile and get great design ideas for your tile project! The showroom is spectacular and there is really no reason to shop anywhere else. The staff is extremely friendly and they really care about the customer and the final outcome of the project. I highly recommend Artistic Tile and Stone in San Carlos on Bransten.

L. M.
San Mateo, CA

3/18/2009

I think Artistic Tile is a great place to buy tile, especially if you're looking for something new, different and totally unlike the run-of-the-mill tile places. They have a huge selection of beautiful tile. They are totally willing to help you in the design process and layout. No other tile shop around will spend as much time with you on your project as the staff here. If you want cookie-cutter design, go somewhere else. I always tell my friends and family to make an appointment first as they do get busy and once involved with a client they spend the appropriate amount of time to get the job done. The best tile work I've seen is tile that usually is not in stock and has to be ordered and that is hand crafted and takes a little more time and energy. This is Artistic Tile and Stone. Folks, this is design - it's not science. Be patient, kind and you will be rewarded will a beautiful project. Kudos to Cynthia and her staff for bringing a high level of design and expertise to the Bay Area.

sl c.
Burlingame, CA

2/28/2009

I have seen mixed reviews about Artistic Tile... but we had a really pleasant experience with them! While our job was small (a kitchen), they were very helpful in coming up with diverse color combinations and possibilities. They gave good estimates and generally we had no snags related to timing or getting the order right. Vince was incredibly patient and friendly and knew a lot about tile. I would recommend having some time when you go - both becasue there is a lot of tile to see and also you have to sign in on a sign-up sheet, so sometimes there is a brief wait. Although for me, the free coffee and the ability to browse around and find what tiles I wanted, were well worth the few minutes wait.

We would go back here again... maybe not for a whole house (which we hope to never have to remodel again) but certainly for other small tile jobs!

Chris S.
San Carlos, CA

Updated - 8/5/2008

We just spent about an hour with Vince, and he was extremely helpful! Vince actually approached us asking if we need help - we were still just browsing at that point, and he said take your time. When we did approach Vince, he led us around, with our tile sample, and offered many useful suggestions. Long story short, we have looked for weeks for tile, and within one hour with Vince we found our tile! Lastly, their showroom is spectacular - great sample boards and a large area. You won't be disappointed.