- Plain Floor or Wall Tile:
- Some items on the internet are
marked "Free Sample"and can be ordered as such. Artistic
Tile & Stone will provide free samples of floor or wall tile
for color evaluation purposes in pieces no larger than 6"
x 6" size. Any tile that is regularly larger than 6"
x 6" size will be cut to 6" x 6" or smaller. Artistic
Tile & Stone will pay the shipping and handling charges to
a maximum weight of three (3) pounds. There will be a charge
for packing and shipping for multiple free samples that exceed
three pounds total weight. Typical marble or good quality floor
tile weighs approximately 3-1/2 pounds per square foot, (approx.
0.875 pounds per sample) but can vary up to 1.75 pounds for a
sample of heavy duty porcelain. Packing, handling charge has
a minimum of $10 plus freight.
-
- Stone Tile:
- Some products, such as natural
stone are very difficult to evaluate with only one piece. To
try to accommodate, we will provide up to a maximum order of
3 full size pieces attempting to show the color range. Full size
samples of any product may be ordered and will be discounted
25%. You must indicate under ordering instructions that you are
requesting sample pieces. There is a minimum charge of $15 for
packing, handling and freight. Stone samples may not be returned
for credit.
-
- Special Note:
Natural stone tiles are usually shipped to us in bundles of 10
pieces tightly packed in a styrofoam box, which is then tightly
packed in a strong wooden crate. This is necessary because stone
or large pieces of tile are very fragile.
- We do our best
to protect the pieces against breakage, but no guarantees can
be made. IF YOU SEE ANY DAMAGE TO THE OUTSIDE OF THE BOX, PLEASE
MAKE NOTE OF IT. This will help greatly in case of claims against
the carrier.
-
- Decorator
Pieces:
- A 25% sample discount may be
applied. For sale or promotional items, the 25% discount is off
of the regular price. You may order several different decorator
pieces, however only one (1) sample decorator piece will be discounted
per customer. Shipping and packing charge will be assessed for
each order. Decorator pieces may be returned for credit.
-
- Hand Made
Tile:
- Hand made tile may also be ordered
using the same terms as Decorator Pieces. We strongly recommend
that color samples or "Strike-offs" be ordered. Hand
made tile or custom work samples may not be returned for credit.
-
- Sample returns:
- Samples may be returned to Artistic
Tile & Stone freight prepaid. Artistic Tile & Stone will
not accept any freight COD returns. A store credit will be given
for the original cost of the sample piece, less a 25% restocking
charge. The restocking charge can be waived for customers who
place an order. Please check with your customer service representative.
No cash refunds under any circumstances for sample returns.
Samples received broken, or damaged in any way will not be credited.
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